Seventh National Conference on Quality Health Care for Culturally Diverse Populations:

C-7 Pursuing quality improvement in language services

Wednesday, October 20, 2010: 10:15 AM - 12:15 PM

Watertable AB (Renaissance Baltimore Harborplace Hotel)

Moderator:

Darci L. Graves, MA, MA

10:15 AM

Informed Consent and Professional Interpretation Services
Elizabeth Abraham, MA, MSc, CTran, University Health Network

10:45 AM

How are We Doing? An Experiment in Benchmarking Language Access Services
Ralph García, MSW, Mission Hospital

11:15 AM

Ongoing Quality Improvement Efforts for Interpreter Services at San Francisco General Hospital
Bruce Occena, MPH, MBA, Health Access

11:45 AM

Language Services Improvement Collaborative
Lisa M. Morris, MSTD, University of Massachusetts Medical School, Commonwealth Medicine