Seventh National Conference on Quality Health Care for Culturally Diverse Populations October 18-21, 2010 Baltimore, MD

Special Preconference Session

MedEdPortal: A Skills-Building Workshop

Preconference A-1

Healthcare Encounters: Cultural Strategies that Work

Preconference A-2

Language Access and the Law in Healthcare - From Evidence to Action

Preconference A-3

Disparities Leadership Program: Implementation of Strategies to Address Disparities in Health Care

Preconference A-4

Collecting and using demographic data in your organization: practical guidance from two health care providers

Preconference A-5

Advancing Effective Communication, Cultural Competence, and Patient-and Family-centered Care: Research, Policy, and Practice- Understanding New Joint Commission Standards to Improve Patient-Provider Communication (same as PM session-only register for one)

Preconference A-6

Health Information Technology and Health Disparities/The Imperative of Leaving No Community Behind

Preconference A-7/B-7

Touching the Heart of Cultural Competency (full-day session)

Lunch on Your Own

Preconference B-1

What can Health Professions teams do to improve Cross-cultural Communication between Patients, Families & Providers?

Preconference B-2

VMI: How to choose and implement a video interpreting program

Preconference B-3

Health Literacy: Information, resources, and strategies for implementing programs

Preconference B-4

An innovative model of maternity care for refugee populations

Preconference B-5

Advancing Effective Communication, Cultural Competence, and Patient-and Family-centered Care: Research, Policy, and Practice- Understanding New Joint Commission Standards to Improve Patient-Provider Communication (same as AM session-only register for one)

Preconference Focus Group B

CLAS in Session: How is CLAS Working in Mental Health Care Settings?

Special Session

Nurturing CLAS: National Standards for CLAS Enhancement Initiative

Opening Plenary

A-1

Conducting assessments for organizational cultural competence and policy development

A-2

Health professions societies taking the lead on health disparities reduction

A-3

Foundation initiatives to improve health care for diverse populations: successes, challenges and lessons learned

A-4

What's your status? The trials and complexities of health care for undocumented immigrants

A-5

Strategies for improving health care delivery to LGBT patients

A-6

The patient voice on perceptions of health and satisfaction: understanding the tools and results

A-7

Language barriers and the law: a focus on malpractice claims and how to address language in the pharmacy

A-8

Improving access and services for deaf and hard of hearing populations

Poster Session I

Lunch

Networking Lunch & Award Ceremony

B-1

Setting standards for Culturally and Linguistically Appropriate Care: Models and lessons from the US and abroad

B-2

Mandating cultural competence - what impact does it have?

B-3

Collecting race, ethnicity and language data: perspectives and progress from the field

B-4

Organizational transformation for cultural competence: a Peer-to-Peer Practice Advancement Session

B-5

Improving access to behavioral health services for ethnic minority populations; barriers, strategies and solutions

B-6

Federal and state policies to improve access and quality of care for diverse populations

B-7

Interpreter standards & certification: National initiatives

B-8

Innovative approaches for reaching out to diverse communities

Film Festival

Roundtable A

Innovative Practices and Solutions for Health Disparities from State Offices of Minority Health

Roundtable B

Establishing Quality Criteria for Cultural Competence Trainings

Roundtable C

Building Cultural Competence through Sustainable Change: Findings from the NCHL Diversity Leadership Demonstration Project

Roundtable D

Policy strategies for improving minority and immigrant health: an international roundtable

Roundtable E

Community Health Workers: Strategies, outcomes and lessons learned - A Peer-to-Peer Practice Advancement Session

Roundtable F

Video Medical Interpreting: A Peer-to-peer practice advancement session

Opening Reception

Special Breakfast Session

If At First You Don't Succeed, Try, Try Again: Creating Organizational Change through Partnerships and Persistence

Electronic Poster Presentations

Electronic Poster Session

Poster Session II

Plenary Session II

Through the Eyes of Patients and Providers

C-1

Using demographic data to reduce disparities: lessons from the field

C-2

Cultural competence training: What should it be and how it should be taught?

C-3

Using technology to improve organizational access to information about diverse populations

C-4

Bilingualism, culture and patient-centered care: issues of role for medical interpreters

C-5

Beyond 'input:' Getting real community involvement in health program design and delivery

C-6

The National Action Plan to Improve Health Literacy: Goals and Strategies

C-7

Pursuing quality improvement in language services

C-8

Strategies for understanding and motivating behavior in patients with diabetes

Networking Lunch II

D-1

Assessing cultural competence in individuals: constructs and tools

D-2

Racism, Disparities and Micro-inequities: Perceptions and consequences

D-3

High Performance Health Systems - An initiative from The Commonwealth Fund

D-4

Strategies to address patient safety and quality improvement for diverse populations

D-5

Research and diverse populations: strategies to enhance participation and program design

D-6

Practical strategies to implement health literacy programs in health care organizations

D-7

Improving how interpreter services are delivered in health care organizations: lessons for clinicians and interpreters

D-8

Special needs, special populations: culture and autism, Down's syndrome and genetic counseling

Affinity Groups

Your Voice 1

YOUR VOICE: Cultural Competence Training: Perspectives From a Virtual Community of Practice

Your Voice 2

YOUR VOICE: Exploring the Trends and Challenges of New Cancer Health Promotion Strategies to Reduce Social Inequalities in Health Among Culturally and Linguistically Diverse Populations

Your Voice 3

YOUR VOICE: Extending Cultural Competence to Leadership

Your Voice 4

YOUR VOICE: Collecting and Using Patient Demographic Data to Create Equitable Health Care Systems: Perspectives from a Community of Practice

Reception & Demonstration

Launch Reception for the COA360 (Cultural Competency Organizational Assessment-360)

Feature Film Screening

Ocean of Pearls

Plenary Session III

Strategic tools to improve organizational performance on cultural competence and disparities reduction

E-1

Issues in interpretation: Innovations in training and working with bilingual staff

E-2

Effective cultural competence training: Strategies and lessons learned

E-3

Developing, managing and disseminating translated written materials

E-4

Topics in emergency preparedness for culturally diverse communities

E-5

Issues in mental health for diverse populations

E-6

The strengths of a partnership model for health outreach, disease prevention and improving access

E-7

Approaches to System-wide Cultural Competency Training for Large Health Care Organizations

Lunch

Luncheon with Closing Address

F-1

State Legislators' Efforts to Address Health Disparities and Move Toward Health Equity

F-2

Interprofessional education on cultural competence

F-3

SESSION CANCELLED: Before the interpreter comes: Strategies to address immediate language needs

F-4

Facilitating consumer engagement in organizational planning for cultural competence

F-5

Using immigrant health professionals as a workforce diversity and cultural competence strategy

Seventh National Conference on Quality Health Care for Culturally Diverse Populations October 18-21, 2010 Baltimore, MD

Seventh National Conference on Quality Health Care for Culturally Diverse Populations

Monday, October 18, 2010

8:30 AM-12:15 PM

9:00 AM-12:00 PM

9:00 AM-4:30 PM

12:00 PM-1:30 PM

1:30 PM-4:30 PM

5:00 PM-6:00 PM

Tuesday, October 19, 2010

8:30 AM-10:15 AM

10:45 AM-12:15 PM

12:00 PM-8:00 PM

12:15 PM-1:45 PM

1:45 PM-3:45 PM

4:00 PM-6:00 PM

6:00 PM-7:30 PM

Wednesday, October 20, 2010

7:30 AM-8:30 AM

7:30 AM-6:00 PM

8:30 AM-9:45 AM

10:15 AM-12:15 PM

12:15 PM-2:00 PM

2:00 PM-4:00 PM

4:15 PM-6:00 PM

5:30 PM-7:30 PM

7:30 PM-9:30 PM

Thursday, October 21, 2010

8:30 AM-10:00 AM

10:30 AM-12:30 PM

12:30 PM-2:00 PM

2:00 PM-3:30 PM