Resource Center Poster Session II

Strategies for Improving Healthcare Delivery to Those With Disabilities
Wednesday, March 13, 2013: 07:30 AM - 05:30 PM, OAK, East Hall
The American’s with Disabilities Act (ADA) Committee serves as a point of contact for members, staff and providers as a means of communicating and overseeing accessibility and compliance.  We are also the point of contact for our National Kaiser ADA team.

The ADA committee at the Kaiser Woodland Hills facility was started in 2010 in an effort to comply with our Kaiser state-wide policies around the ADA.  We had implemented policies and facilities updates prior to this time to comply with the law but needed a system in place to see that staff was trained and the individual Medical Center needs were met. Initially this task was given to one person.

Through trial and error we found that a multidisciplinary committee worked best to get all of the needed tasks done.  The job was too big for one person as it required many areas of expertise.

The charge for this committee is to plan and coordinate trainings, see that local policies are updated regularly, review complaints regarding issues of ADA and ensure prompt resolution.  We also have to see that all departments have the equipment needed.

There are alternative formats and aides that are required by law for patients that are unable to utilize standard means of information delivery.  For instance some people are unable to read standard handouts.  This information must be delivered in a larger print format or be issued in a CD form.  Without proper training, staff may not be aware that this is an option.

It is imperative that we insure that our patients with disabilities receive optimal preventive care.  Eliminating barriers such as treatment tables that are too high to get onto is essential.  Not only that, it is the law.  Having scales that can weigh people in their wheelchairs is essential for prescribing the correct dosage of medicine.  Without proper training staff may not think to use the wheelchair scales.  In these changing times in healthcare it is especially important that everyone receive preventive care. Having a system in place to train staff to help those with disabilities will help close this gap in healthcare delivery.

The participants of this training will learn what went into developing an ADA committee and its essential components.  We will review our policies, what we have done to comply with these policies, hear about the types of trainings we have provided as well as the content of those trainings.  We will share our ADA binders that each department has for reference.  We will also display our online reference guide.

Presentation Information:

Program: Poster Presentations (Main Conference)
Primary Category: Organizational Cultural Competence
Subtopics: Disability, Disparity reduction, Quality improvement

Region Addressed by Presentation: US - California
Organization: Health Care System

Bettye Torres-Saleh, PT, DPT, CLT , Physical Therapy Dept, Kaiser Permanente, Oxnard, CA
    Physical Therapist, American's with Disabilities Committe Co-Chair Woodland Hills Kaiser
    Kaiser Permanente
    Physical Therapy Dept
    2103 E Gonzales Rd
    Oxnard CA, USA 93036

    Phone: 805 988 6358
    Email Address:

    Biographical Sketch:
    Bettye Torres-Saleh PT, DPT, CLT is a physical therapist at Kaiser Permanente in Southern California. She has been around disabled people all of her life as her mother was a counselor at the California School for the Blind. She volunteered at the school from the time she was in elementary school through high school. She is a co-lead for Southern California Kaiser Americans with Disabilities Act (ADA) Coordinators, as well as co-chair of the Woodland Hills Kaiser ADA committee. She trains staff and physicians on issues around the ADA and culturally responsible care for those with disabilities. Dr Torres-Saleh is also a Diversity Video Facilitator, leading discussions to raise cultural awareness of healthcare providers and staff, intended to enhance patient interactions and health outcomes.