Sixth National Conference on Quality Health Care for Culturally Diverse Populations: Tech Salon Culture Matters DVD Series: Educating providers and staff about culturally-appropriate care to growing populations
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Technology Salon Tech Salon

Culture Matters DVD Series: Educating providers and staff about culturally-appropriate care to growing populations
Tuesday, September 23, 2008: 4:15 PM-6:15 PM, Minn Marriott, 6th Floor - Minnesota Room
Under a federal contract, Stratis Health (Minnesota's Quality Improvement Organization) worked with approximately 30 urban and rural clinics to educate, train, and lead physicians and other staff to provide culturally-competent care for their patients.  In the past few years Minnesota has seen a dramatic increase in the amount of new communities in the state, particularly Hmong, Somali, Hispanic/Latino, and others.  With these changes and need to better understand the cultural backgrounds and beliefs of these individuals, Stratis Health took a unique approach to educating providers about being more cuturally aware to all patients.

An pre-assessment closely tied to the CLAS standards provided a tool for clinics' need and impetus for improvement.  Additional trainings were offered to supplement learnings, along with tools and resources and an informative newsletter was provided. To provide additional training to all clinic staff, a DVD series was created dedicated to providing additional information from speakers representing the Hmong, Somali, and Hispanic/Latino community.  This Culture Matters DVD series was originally intended for clinics in the initiative, but interest has broadened to other organizations and associations who want to become more culturally aware of these growing communities.

The presentation will address issues related to the production of the DVD series, including topics addressed, target audiences, lessons learned, and projected impact.  Short sections from the DVD series will be shown to the participants.

Handouts
  • CC DVD series handout_080508.pdf (50.3 kB)

    • Presentation Information:

    Program: Tech Salon
    Primary Category: Culturally Competent Care
    Subtopics: Clinical interactions, Community health education, Continuing education/on-the-job learning, Training trainers, Disparity reduction, Implementing the CLAS standards or other cultural competence frameworks, Organizational assessments, Quality improvement, Partnerships with community organizations

    Region Addressed by Presentation: US - Midwest
    Organization: Non-Profit Organization/Association
    Keywords: Minnesota, Hmong, Somali, Hispanic, Latino
    Mary Beth Dahl, RN , Stratis Health, Bloomington, MN
      Program Manager
      Stratis Health
      2901 Metro Drive, Suite 400
      Bloomington MN, USA 55425

      Phone: 952-853-8547
      Email Address: mdahl@stratishealth.org

      Biographical Sketch:       Mary Beth Dahl is a Program Manager at Stratis Health, Minnesota’s Quality Improvement Organization. Ms. Dahl is currently leading the Culture Matters Cultural Competency Initiative, working directly with adult primary care clinics on cultural issues, challenges, and chronic disease initiatives throughout the state of Minnesota. Ms. Dahl’s background includes experience in guideline development and implementation, quality improvement, utilization review, compliance, and nursing. She most recently led a successful initiative to reduce disparities in the Minnesota African American community. She is a Registered Nurse, Certified Professional Coder and Certified Professional in Healthcare Quality. She has a Bachelors degree in Organizational Studies from Bethel University, St. Paul.
    Jeff Walkup , Communications, Stratis Health, Bloomington, MN
      Senior Communications Specialist
      Stratis Health
      Communications
      2901 Metro Dr., Suite 400
      Bloomington MN, USA 55425

      Phone: 952-853-8549
      Fax: 952-853-8503
      Email Address: jwalkup@stratishealth.org

      Biographical Sketch:       Jeff Walkup has worked with underserved communities by providing presentations on both health literacy and culturally competency to the provider community. He works with both hospital and physician office improvement efforts throughout the state of Minnesota.
    Margaret A. LeDuc, BA , Communications, Stratis Health, Bloomington
      Stratis Health
      Communications
      2901 Metro Drive, Suite 400
      Bloomington USA 55425

      Phone: 952-853-8578
      Fax: 952-853-8503
      Email Address: mleduc@stratishealth.org

      Biographical Sketch:       Margaret LeDuc is a communications specialist at Stratis Health, Minnesota’s Quality Improvement Organization, where she has worked in quality improvement and served as coordinator of the Stratis Health Continuing Medical Education Program for the last twelve years. She is currently working on the cultural competency team, hospital team, and with adult primary care clinics on prevention related to breast cancer, immunization, and diabetes. Over the past several years she has worked on the home health team and with adult primary care clinics in relation to the adoption and implementation of electronic health records. Prior to her employment at Stratis Health, Ms. LeDuc work in marketing and outreach at the University of Minnesota Hospital and Clinics. Ms. LeDuc received a Bachelor of Arts degree in history with a minor in English from the University of Minnesota and has completed course work for the University’s Master of Education program for secondary education.
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