Sixth National Conference on Quality Health Care for Culturally Diverse Populations: Poster Presentations Effective Management of Interpreter Services in Large Health Systems
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Poster Session II Poster Presentations (Group II)

Effective Management of Interpreter Services in Large Health Systems
Tuesday, September 23, 2008: 1:00 PM-7:30 PM, Minn Marriott, 4th Floor - Atrium
This session will provide an overview of the need for improved data collection by the departments or teams responsible for coordination and management of interpreter services in large hospital systems. In addition, the participants will be able to review   models for tracking and measuring productivity of staff and contracted interpreters.The models were developed by a multi-disciplinary team at the University of Minnesota Medical Center, Fairview. The data which allowed the successful implementation of these models was collected over a period of 3 years. By completing this session, the participants will have the tools to improve data collection for interpreter services programs, measure efficiency of employed/contracted interpreters and develop a reliable productivity metric for staff interpreters.

Presentation Information:

Program: Poster Presentations
Primary Category: Language Access
Subtopics: Interpreter services—development and management, Interpreter practice—skills, day-to-day issues, Leadership development/training, Organizational plans, policies, management strategies, Data collection (on individuals and communities), Quality improvement, Program/intervention evaluations

Region Addressed by Presentation: National
Organization: Health Care System
Population/Demographic: Interpreter Svcs Managers/directors

Mursal Khaliif , Language Services & Community Health, University of Minnesota Medical Center, Fairview, Minneapolis, MN
    Director, Language Services & Community Health
    University of Minnesota Medical Center, Fairview
    Language Services & Community Health
    2450 Riverside Avenue South
    Minneapolis MN, USA 55454

    Phone: 612-273-5850
    Fax: 612-273-3965
    Email Address: mkhalii1@fairview.org

    Biographical Sketch:     Mursal Khaliif directs the operations, human resources, customer service, and financial performance of Language Services and Community Health activities at the University of Minnesota Medical Center and the affiliated Fairview Twin Cities Hospitals. In addition, Mr. Khaliif provides system-wide guidance for compliance with legal and regulatory requirements, and develops best-practice and service benchmarks in the areas of community health and outreach, linguistically appropriate services and training on cross-cultural communication. Mursal Khaliif holds a Bachelors of Science degree in Nursing and Public Health. In July 2007, Mr. Khaliif completed a Fellowship in Cultural Competency Leadership with the American Hospital Association’s Health Research & Educational Trust. This year-long Fellowship emphasized on the issues of cultural competence in the delivery of health care. Mr. Khaliif is pursuing his MBA in health care management from the University of Saint Thomas. Currently, Mr. Khaliif also serves as instructor at the University of Minnesota’s program on translation and interpreting, the only credit certificate program in the Midwestern US. Prior to his role at UMMC,Fairview, Mr. Khaliif held various positions as a Registered Nurse, Community Health manager and Interpreter Services Program Coordinator. Mr. Khaliif has also received outstanding service award from the Minnesota Commissioners of Health and Human Services for his contributions to the Minnesota Immigrant Health Task Force.
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