In our presentation, we will briefly discuss spread theory and share findings of both projects to understand the spread of successful efforts. Discussion of the case study of the language access services will highlight the fundamental decision nodes, potential challenges to implementing change, as well as facilitators to successful implementation and internal spread. Recognizing and anticipating these issues is critical for a hospital system contemplating the necessary task of providing readily available and high quality language access services. The workshop will also provide a high level summary of the analysis of strategies for initiating and spreading cultural competence programs across organizations. The presentation will review two complimentary pathways for achieving success with an emphasis on how they differ relative to: the impetus for change, the process for change, roles for leadership, timeline, spread and sustainability.
Presentation Information:Program: Peer-to-Peer Practice Advancement Sessions
Primary Category: Organizational Cultural Competence
Subtopics: Implementing the CLAS standards or other cultural competence frameworks, Organizational plans, policies, management strategies, Interpreter services—development and management, Organizational internal policies
Region Addressed by Presentation: US - California
Organization: Health Care System
Population/Demographic: hospital leadership; LEP patients
Keywords: Spreading change, Leadership, Champions