Sixth National Conference on Quality Health Care for Culturally Diverse Populations: Preconference Sessions Developing The Joint Commission's Standards Supporting Culturally Competent, Patient-Centered Care: A Forum for Discussion
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Special Session Developing the Joint Commission's standards supporting culturally competent, patient-centered care: A forum for discussion

Developing The Joint Commission's Standards Supporting Culturally Competent, Patient-Centered Care: A Forum for Discussion
Sunday, September 21, 2008: 5:00 PM-7:00 PM, Minn Marriott, 4th Floor - Ballroom 3+4
The Joint Commission’s Hospitals, Language, and Culture study identified several recommendations to improve the equity, quality, and safety of care provided to diverse populations.  In this focus group discussion, we will look at these recommendations against current Joint Commission standards to determine areas for improvement.  Participants will be asked to share their experiences with The Joint Commission survey process and provide feedback on how both the survey process and the standards can be improved to help promote systems to deliver culturally competent, patient-centered care. 

This session will be designed to actively engage participants in the standards development process and will be modeled, in part, on The Joint Commission’s process for standards vetting.  Tools used to guide the discussion include: A Crosswalk of The Joint Commission Standards and The National Standards for Culturally and Linguistically Appropriate Services (CLAS); recommendations from the Hospitals, Language, and Culture Report of Findings; and a set of specific focus group questions. 

Members of The Joint Commission’s Hospitals, Language, and Culture staff will facilitate the focus group and will compile focus group feedback into a comprehensive report to be shared with participants after the conference.  The report will also be used to inform the development of Joint Commission standards.

Presentation Information:

Program: Preconference Sessions
Primary Category: Policy
Subtopics: Accreditation requirements, accreditation standards

Region Addressed by Presentation: National
Organization: Non-Profit Organization/Association
Population/Demographic: N/A
Keywords: accreditation , standards, cultural competence, language services, Joint Commission


Website: www.jointcommission.org/patientsafety/hlc/
Amy Wilson-Stronks, MPP, CPHQ , Division of Standards and Survey Methods, The Joint Commission, Oakbrook Terrace, IL
    Project Director
    The Joint Commission
    Division of Standards and Survey Methods
    One Renaissance Boulevard
    Oakbrook Terrace IL, USA 60181

    Phone: 630-792-5954
    Email Address: awilson-stronks@jointcommission.org

    Biographical Sketch:     Amy Wilson-Stronks, M.P.P., C.P.H.Q., is a Project Director in the Division of Standards and Survey Methods and the Principal Investigator for the Joint Commission study Hospitals, Language, and Culture: A Snapshot of the Nation a project funded by The California Endowment. She is the co-author of Hospitals, Language, and Culture: A Snapshot of the Nation Report of Findings released in March 2007. Ms. Wilson-Stronks has been a leader of the Joint Commission’s work in the area of culturally and linguistically appropriate patient-centered care and health care disparities. She is leading ongoing research investigations of the data collected during the Hospitals, Language, and Culture project. She is also directing the work of The Joint Commission to assess and evaluate accreditation standards related to culturally and linguistically appropriate services and is developing a comprehensive surveyor training program on issues related to culturally and linguistically appropriate services. She represents The Joint Commission on a number of National Advisory Committees on subjects related to the provision of culturally and linguistically appropriate services. Ms. Wilson-Stronks earned her Master of Public Policy in Health Policy and a Graduate Certificate in Health Administration and Policy from the University of Chicago. Her studies explored poverty, health inequalities, and health status. She is a Certified Professional in Healthcare Quality (CPHQ) and is responsible for the development and maintenance of Joint Commission standards and survey processes. In her free time she serves as a Board Member of the ALS Association Greater Chicago Chapter working to improve services for persons with Amyotrophic Lateral Sclerosis (ALS) and their families.
Christina Cordero, PhD, MPH , Division of Standards and Survey Methods, The Joint Commission, Oakbrook Terrace, IL
    Senior Research Associate
    The Joint Commission
    Division of Standards and Survey Methods
    One Renaissance Blvd
    Oakbrook Terrace IL, USA 60616

    Phone: 630-792-5845
    Email Address: ccordero@jointcommission.org

    Biographical Sketch:     Christina Cordero, PhD, MPH is a Senior Research Associate in the Division of Standards and Survey Methods working on the Hospitals, Language, and Culture study. Dr. Cordero is currently managing the Juan Lopez project, an investigation of one LEP man's experience at 60 different hospitals, and is actively involved in the assessment and evaluation of accreditation standards and the development of a comprehensive surveyor training program. Tina earned both her Doctor of Philosophy in Immunology and Microbial Pathogenesis and Master of Public Health degrees from Northwestern University.
Karen Lee, MSPH , Division of Standards and Survey Methods, The Joint Commission, Oakbrook Terrace, IL
    Senior Research Associate
    The Joint Commission
    Division of Standards and Survey Methods
    One Renaissance Blvd
    Oakbrook Terrace IL, USA 60181

    Phone: 630-792-5936
    Fax: 630-792-4936
    Email Address: klee@jointcommission.org

    Biographical Sketch:     Karen Lee, MS is a Senior Research Associate in the Division of Standards and Survey Methods working on the Hospitals, Language, and Culture (HLC) study. She is currently managing the upcoming HLC report Providing Culturally and Linguistically Appropriate Services in Hospitals: A Guiding Framework for Understanding Promising Practices, which explores the practices that 60 hospitals around the country have adopted to better meet the needs of diverse populations. Prior to joining The Joint Commission, she was developing consumer-oriented multimedia education materials on various health topics with State of the Art, Inc. Karen earned her Master of Science in Public Health from Harvard University, where she focused on issues of health communication and promotion, health disparities, and health literacy.
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