Sixth National Conference on Quality Health Care for Culturally Diverse Populations: Poster Presentations Strategies for Providing Culturally Competent Care in Family Planning Clinics

Poster Session I Poster Presentations (Group I)

Strategies for Providing Culturally Competent Care in Family Planning Clinics
Monday, September 22, 2008: 1:00 PM-7:30 PM, Minn Marriott, 4th Floor - Atrium
As the only federal program dedicated solely to providing family planning and reproductive health, Title X provides a broad range of effective family planning methods and services to those who may need them the most but to whom they may not be readily available. Many of the clients of the Title X-funded clinics come from underserved populations, are less than 25 years of age, are female, are African American or Latino, and live in areas of low socioeconomic status. Located in areas and environments that women often find accessible, family planning clinics are a principal source of health care for many adolescent and young adult women. Family planning programs offer the opportunity for women and, increasingly, men to seek and receive health-related information in a nonjudgmental environment, sometimes providing the only contact that individuals have with medical professionals. As a source of confidential, accessible, and inexpensive care, these programs provide an important venue for the delivery of culturally and linguistically competent services.

Initial research has indicated that Title X family planning programs are providing a wide range of culturally competent services and facing challenges in doing so. What is less apparent is how these programs have been consciously addressing disparities and cultural competency and how the Office of Family Planning (OFP) can help to further support these activities. Under contract with OFP, we have developed a literature review and are conducting key informant interviews and site visits to a select group of programs to examine specific strategies that are being created and adapted to provide culturally competent care within Title X-supported family planning clinics. The project objectives are to assist OPA in defining cultural competency within the Title X context, identifying current services, activities, and gaps, and highlighting innovative strategies that may potentially guide future policy and program development.

This project is unique because it examines the adaptation and implementation of cultural competence frameworks (e.g., the CLAS standards) within a setting that offers unique challenges and opportunities due to the nature of the subject matter, the demographics of the clientele, the specific skill sets required of the service providers, and the commitment of a federal agency to providing culturally and linguistically competent care. This presentation will offer lessons learned and concrete strategies for adaptation at a variety of levels, including policy, administrative, practice and service delivery, client and family, and community. It will provide participants with examples of tools and techniques for application in their own settings.

Presentation Information:

Program: Poster Presentations
Primary Category: Culturally Competent Care
Subtopics: Family Planning, Implementing the CLAS standards or other cultural competence frameworks, Models of Culturally Competent

Region Addressed by Presentation: National
Organization: Community-Based Organization
Keywords: culturally competent care, family planning

Jamie Hart, PhD, MPH , Intercultural Health Practice Area, Altarum Institute, Washington, DC
    Director, Intercultural Health Practice Area
    Altarum Institute
    Intercultural Health Practice Area
    1200 18th Street NW
    Suite 700
    Washington DC, USA 20036

    Phone: 202-828-5100
    Fax: 202-728-9469
    Email Address: jamie.hart@altarum.org

    Biographical Sketch:
    Dr. Hart is an expert facilitator, trainer, researcher, and project manager who brings extensive experience in both cross-cultural health care and family planning. She has led federal projects and facilitated numerous expert panels and workgroup meetings focusing on decreasing disparities, improving quality, enhancing cross-cultural communication, and integrating culturally and linguistically competent principles. Her work has focused on many components of the health care service delivery system, including family planning, adolescent sexual health, HIV/AIDS, co-occurring mental and substance disorders, pediatric asthma, homelessness and housing, and criminal justice. Prior to joining Altarum, Dr. Hart worked as an instructional consultant with a focus on multiculturalism and as a research assistant on CDC’s Project REACH (Racial and Ethnic Approaches to Community Health). She holds an MPH in health behavior and health education, an MA in American history, and a PhD in African-American history from the University of Michigan.

Sandra Silva, MMP , Intercultural Health Practice Area, Altarum Institute, Washington, DC
    Policy Associate II
    Altarum Institute
    Intercultural Health Practice Area
    1200 18th Street NW
    Suite 700
    Washington DC, USA 20036

    Phone: 202-828-5100
    Email Address: sandra.silva@altarum.org

    Biographical Sketch:
    Ms. Silva is a Policy Associate at Altarum, where she conducts evaluations and assessments, provides TA, and conducts research in a variety of content areas. In particular, Ms. Silva brings substantive knowledge and experience in the analysis and assessment of qualitative data and has taken both a lead role and managed several evaluation projects, for Federal agencies that include the OPA, OHAP, HRSA, and the U.S. Department of Agriculture (USDA). For these projects, she has conducted numerous site visits and key-informant interviews with high-level State officials, Federal grantees, and community-based organizations (CBOs). Ms. Silva has conducted a number of focus groups in both English and Spanish on projects with a strong cultural competence focus. Additionally, as a member of Atarum's Cultural Competency Workgroup, Ms. Silva is developing toolkits that can be used both internally and with our clients to ensure that organizations work effectively and respectfully in cross-cultural situations so that services are provided within the context of the values, beliefs, and cultural and linguistic needs presented by individuals and their communities. This Workgroup has recently developed a document that provides recommendations on the collection of demographic data, including race, ethnicity, income, and education.