Sixth National Conference on Quality Health Care for Culturally Diverse Populations: Poster Presentations Talking Transplant: Building interpreter and health professional competencies for patients seeking specialized care

Poster Session I Poster Presentations (Group I)

Talking Transplant: Building interpreter and health professional competencies for patients seeking specialized care
Monday, September 22, 2008: 1:00 PM-7:30 PM, Minn Marriott, 4th Floor - Atrium
Talking Transplant is an on-line educational resource created by the National Marrow Donor Program’s (NMDP) Office of Patient Advocacy. Developed specifically for interpreters and health professionals, this tool provides:
  • An overview of the unrelated marrow or cord blood transplant process
  • Information for interpreters about their role and unique responsibilities in the transplant setting
  • Translations of print materials and audio files of transplant terms in multiple languages
  • Findings from medical interpreter and language-specific, community-based focus groups
  • Links to relevant resources

Nationally, fewer than 4,000 people receive an unrelated marrow or cord blood transplant each year. As a result, the unique processes and specialized terminology of this type of transplant are rarely encountered by interpreters and other bilingual health professionals.  Evidence from NMDP Network transplant centers and U.S. Census data indicate that transplant patients, their families and caregivers with limited English proficiency (LEP) experience significant barriers in receiving transplant information that is medically accurate, culturally responsive and timely.

Many challenges emerge when a patient with LEP faces the prospect of an unrelated transplant, including the important consideration that many transplant terms and concepts have not been translated previously, or may not exist in other languages.  This lack of accurate translated information affects the timing of referrals for treatment and consultation; the patient’s ability to give informed consent; compliance with treatment protocols; enrollment with clinical trials; and effective caregiver preparation and support, among other concerns.

Talking Transplant improves access to transplant for patients and families with language and cultural barriers through building professional competencies and increasing the number of interpreters and health professionals with a basic understanding of unrelated transplant. Talking Transplant also offers a new model to provide accessible, continuing education for interpreters and other health professionals who provide services to diverse patient populations with infrequently encountered, yet intense needs for specialized medical information.

Presentation Information:

Program: Poster Presentations
Primary Category: Language Access
Subtopics: Distance learning, Continuing education/on-the-job learning, Curricula development, Health literacy, Translation, Bilingual staff, Remote/telephonic interpreting, Interpreter training, assessment and certification, Interpreter practice—skills, day-to-day issues, Language-specific focus groups, Methods - patient and staff surveys, organizational and patient measures, data collection and analysis, Marrow & cord blood transplant, Disease specific focus, Access in underserved communities, eg, rural, urban, Disparity reduction, Patient education, Social services, Clinical interactions, Quality improvement, Implementing disparity reduction programs

Region Addressed by Presentation: National
Organization: Non-Profit Organization/Association
Population/Demographic: Interpreters/health professionals
Keywords: Transplant, Language, LEP, Interpreters, Culture


Website: http://www.hang-wire.com/talking_transplant/

Martha Burton Santibáñez, BA , Office of Patient Advocacy, National Marrow Donor Program, Minneapolis, MN
    Program Specialist - Medically Underserved Populations
    National Marrow Donor Program
    Office of Patient Advocacy
    3001 Broadway Street N.E.
    Suite 100
    Minneapolis MN, USA 55413

    Phone: 612-617-8336
    Fax: 612-627-8195
    Email Address: mburton@nmdp.org

    Biographical Sketch:
    Martha Burton Santibáñez is a Program Specialist in the National Marrow Donor Program’s Office of Patient Advocacy (OPA) and has been with the organization since 2002. She earned her BA in an Independent Pattern of Study with an emphasis in Public Health from Occidental College in Los Angeles, California. Her work prior to joining the NDMP includes developing and administering programs in adolescent sexual health, child abuse prevention, school-community collaborative partnerships and services-enriched affordable housing. Ms. Burton Santibáñez is responsible for identifying and implementing outreach strategies for the Office of Patient Advocacy that address transplant access disparities for patients and families from medically underserved communities.