Sixth National Conference on Quality Health Care for Culturally Diverse Populations: Preconference Sessions Working Effectively with Spoken Language Interpreters
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Preconference A-9 Training care-givers on how to work effectively with interpreters

Working Effectively with Spoken Language Interpreters
Sunday, September 21, 2008: 9:00 AM-12:00 PM, Minn Marriott, 8th Floor - Lake Nokomis
Health and social care workers may find themselves using an interpreter when working with clients who are not English proficient. When they do so, sometimes questions arise: How can I feel more comfortable using interpreter services? How do I know if my client really understood what I was saying? Should I be saying or doing something different to ensure accuracy? Why am I uneasy when working with a family member rather than a professional interpreter?

The Minnesota Interpreting Stakeholders Group, a committee of the Upper Midwest Translators and Interpreters Association, will present a 3-hour training module that is being piloted for patient care-givers. Participants will engage in role plays, demonstrations and discussion surrounding the NCIHC Code of Ethics for Interpreters in Health Care, the role of the interpreter, and how to work effectively with interpreters.

The class will include the role of the interpreter, main cannons of the Interpreter Code of Ethics and techniques for ensuring accuracy when working with someone who is not a professionally-trained interpreter.”

If you are looking to improve your confidence when working with an interpreter or want to be better prepared should the occasion occur, this workshop is for you.

Presentation Information:

Program: Preconference Sessions


Silvia McCalip, JD , Human Resources Department, Ramsey County, MN, St. Paul, MN
    Organization Development Specialist
    Ramsey County, MN
    Human Resources Department
    430 Government Center West 50 Kellog Blvd.
    St. Paul MN, USA 55102

    Phone: 651-266-2724
    Email Address: silvia.mccalip@co.ramsey.mn.us

    Biographical Sketch:     Lead Trainer Silvia Silvia McCalip, JD, has a degree in translation and interpreting and a Juris Doctorate from William Mitchell College of Law. She was an interpreter at Regions Hospital for over a decade until leaving to become an interpreting services manager at Children's Hospitals of Minnesota . She is currently the lead trainer for Ramsey County (in St. Paul) and has previously worked as the Judicial Educator for the Court Interpreter Program in Minnesota. She also continues more than a decade of teaching interpreters as an adjunct faculty member at the University of Minnesota.
Rashelle LeCaptain , Connecting Cultures, Inc., Little Chute, WI
    President
    Connecting Cultures, Inc.
    701 Moasis Dr.
    PO Box 262
    Little Chute WI, USA 54140

    Phone: 920-202-0684
    Fax: 920-687-0371
    Email Address: rashelle@connecting-cultures.com

    Biographical Sketch:     Rashelle LeCaptain entire career has been dedicated to furthering the profession of health care interpreting. In 2000 she started Connecting Cultures, Inc. in North East Wisconsin to provide sustainable employment opportunities to bilingual individuals wanting to work as interpreters. Since its inception Connecting Cultures, Inc. has become a leader in interpreter management and training. Rashelle has also passionate about educating the community and consumers of language services on what they should expect from professional interpreters, creating an environment of quality control through education. Rashelle serves on the Board of Directors for the National Council on Interpreting in Health Care as a Co-Chair for their Outreach Committee. She is also a member of the Board of Directors for the Better Business Bureau of Wisconsin.
Veronica Newington, MA , University of Minnesota, Minneapolis, MN
    Associate Director of Program in Translation and Interpreting
    University of Minnesota
    101 Westbrook Hall
    77 Pleasant Street SE
    Minneapolis MN, USA 55455

    Phone: 612-626-4898
    Email Address: newin005@umn.edu

    Biographical Sketch:     Veronica has been working with the Program in Translation and Interpreting since completing an M.A. in Interpreting and Translation (French/English) at the University of Leeds, England, in 2005 and is currently the Associate Director. Veronica also holds an M.A. (Honors) degree in English Literature and French from the University of Edinburgh and has previously taught English in India and China. Throughout her service at the University of Minnesota she has been working on curriculum development as well as teaching courses and workshops.
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