Sixth National Conference on Quality Health Care for Culturally Diverse Populations:

Special Session II Joining forces to reduce disparities: Lessons learned from the National Health Plan Collaborative

The National Health Plan Collaborative (NHPC) is a public-private partnership bringing together 11 health plans serving commercial, Medicare, and Medicaid patients nationwide, which are committed to reducing racial and ethnic disparities and improving quality of care.†Established in December 2004, with funding and support by the Agency for Healthcare Research and Quality, the Robert Wood Johnson Foundation, the RAND Corporation, and the Center for Health Care Strategies, the NHPC has aimed to test provider, member, and community targeted approaches to reduce gaps in care by using racial and ethnic data. Panelists in this Peer-to-Peer session will share insights about being advocates in their organizations to address disparities, collecting and analyzing racial and ethnic data, implementing interventions to reduce disparities, and cooperatively working with competing health plans. Panelists in this Peer-to-Peer session will share insights about being advocates in their organizations to address disparities, collecting and analyzing racial and ethnic data, implementing interventions to reduce disparities, and cooperatively working with competing health plans. Presenters will be asked to address the following questions: What was your impetus to join the NHPC? How has being part of the NHPC benefited your planís disparities reduction efforts? What infrastructure has to be in place to launch a disparities reduction effort? What was the single most important factor in successfully launching a disparities reduction effort? What are the barriers to collecting race and ethnicity data and how have you overcome them? [difficulty in collecting from enrollees, use of surrogate data, geocoding] How do you use the data to address disparities? [making the case, targeting providers, targeting providers, IV-R system] What types of information sharing has been helpful in the NHPC? Why are health plans willing to share information with competitors? [Aetna Navigator, geocoding methods, data collection tools; enrollee turnover; status as leader in the field] What are the limits in working in the collaborative? [shared language assistance procurement desirable from a provider perspective, but logistically complex and not necessarily an organizational priority] What is the role of health plans and providers working together to provide language assistance? What advice do you have for internal advocates who are trying to get leadership buy-in and/or cooperation from operations divisions?
Monday, September 22, 2008: 4:15 PM - 6:00 PM
8th Floor - Spring Park Bay (Minneapolis Marriott City Center)
Moderator: