Sixth National Conference on Quality Health Care for Culturally Diverse Populations:

Breakfast Roundtable The unfulfilled promise of quality: Building patient-centered and equitable health systems

How can patient-centeredness and equity, two of the six elements of high-quality health systems, as outlined by the Institute of Medicine in its Crossing the Quality Chasm report, be integrated into the continuous improvement of our health systems?  This session will provide an overview of concepts and frameworks, change strategies and best practice models to advance patient-centered and equitable health care, from the perspective of two funders who have prioritized these issues, The California Endowment and The Commonwealth Fund

Concepts and Frameworks
There will be discussion of how parallel and overlapping frameworks and definitions of minority health, multicultural health, culturally and linguistically appropriate services, cultural competency, health care disparities reduction, quality improvement, patient-centered care, and most recently, medical homes have been used.  How do we use these frameworks to best “make the case” (social justice, marketing, patient safety, risk management, legal and regulatory compliance, patient and provider satisfaction, improved patient outcomes, etc.) for investing in improvements on these issues?  Is there sufficient data to make these multiple cases for change? Which cases have been most persuasive to the leadership of health systems and policymakers?

Change Strategies
Discussion of change strategies and best practice models at the national, state and local policy level, at a health systems level, at an organizational level, at the clinical provider level and from patient/consumer engagement and empowerment perspectives will include work with national accreditation and quality improvement organizations, state government purchaser and regulatory agencies, hospital and health systems, health plans, local health departments, community health centers, physician associations, employer and purchaser associations, peer-reviewed journals, ethnic media and consumer and community-based organizations.  How can such efforts result in synergy and catalyze broader and deeper change within health systems? What are the roles of individual and institutional leadership in such change strategies? Evaluation results and outcome data from specific projects will be presented.

Finally, session participants will be invited to share their own change strategies, best practices and results from their own experiences.

Tuesday, September 23, 2008: 7:30 AM - 8:30 AM
4th Floor - Deer/Elk (Minneapolis Marriott City Center)
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