Sixth National Conference on Quality Health Care for Culturally Diverse Populations:

B-7 Partnering with patients to promote health literacy

CLAS Standard # 12 encourages health care organizations to involve patients in designing and implementing CLAS-related activities. Patients and families bring experience and wisdom to a partnership with health care professionals and organizations working to create a safe and satisfying health care experience. Few models, however, have ever been presented in cultural competence circles on how to effectively partner with patients. In this session we will hear from professionals who have effectively collaborated with patients and their families in order to make their delivery systems safer and more health literacy friendly.

Presenters in this session have developed and operated programs to partner with patients, especially in the area of patient safety. These include patient and family participation in patient safety rounds, engaging patients as faculty in training health professionals, collaborating with adult education students, and including patient and family advisers in programmatic decision making.

Learning Objectives

At the end of this session, participants will be able to:

1) understand the many roles patients and families can play in promoting health literacy

2) understand the benefits to hospitals and health systems of partnering with patients and families

3) understand the attributes of successful partnerships

Monday, September 22, 2008: 2:00 PM - 4:00 PM
8th Floor - Spring Park Bay (Minneapolis Marriott City Center)
Partnering with Patients to Promote Health Literacy
Cindy Brach, MPP, Agency for Healthcare Research and Quality; Terrell Smith, MSN, RN, Vanderbilt University Hospital and Clinics; Cezanne Garcia, MPH, CHES, Institute for Family Centered Care; Mary Ann Abrams, MD, MPH, Iowa Health System; Cheri C. Wilson, MA, MHS, candida, The Johns Hopkins Hospital